Question 1

How do preorders work at ShopQZR?

Accepted Answer

At ShopQZR, we offer exclusive preorders for our latest urban streetwear collections to ensure you have the first chance to secure our high-quality, affordable clothing before it officially hits the market. When you place a preorder, you're making an advance reservation for an item from an upcoming collection. Here's how it works:

1. Notification: Prior to the preorder launch, we'll notify our customers via email and social media about the upcoming collection and the preorder start date.

2. Placing an Order: On the designated preorder date, you can browse the new collection on our website and select the items you wish to preorder. Add the items to your cart and proceed to checkout as usual.

3. Payment: You'll be required to pay at the time of placing the preorder. This secures your selected items and guarantees that they will be reserved for you once they are available.

4. Production and Shipping: After the preorder window closes, we begin production based on the number of preorders received. This process typically takes a few weeks, and we provide estimated shipping dates on the product pages and during checkout. You will receive email updates on the progress of your order.

5. Delivery: Once production is complete, your preorder items will be shipped to you. You'll receive a shipping confirmation email with tracking information to monitor your order's delivery status.

Preordering at ShopQZR allows you to be among the first to wear our latest designs and ensures we produce the right amount of stock, reducing waste and supporting sustainable practices. If you have any questions or need assistance with your preorder, our customer support team is always here to help.

Thank you for being a valued ShopQZR customer and for supporting our commitment to high-quality urban streetwear!

Question 2

How long does delivery take?

Accepted Answer

Thank you for reaching out. We are happy to clarify our delivery process for you. The estimated delivery time will appear under the shipping price once you have made a purchase and chosen a shipping option. Please note that overnight shipping is only available for products fulfilled in the US. The estimated delivery time is for after the fulfillment process, which takes 2-7 business days depending on the type and quantity of products. Please keep in mind that limited or exclusive items do not need to go through the fulfillment process. If you have any other questions or concerns, please don't hesitate to ask. We're here to help!

Question 3

How do I track my order with ShopQZR?

Accepted Answer

Tracking your ShopQZR order is super easy and can be done in just a few steps! Once your order has been fulfilled, you'll receive tracking information within 2-7 business days. We'll keep you updated by sending this information via email, text message, PayPal, or directly through your ShopQZR account. If you haven't already, create an account before making a purchase to effortlessly view your tracking details online. We're committed to keeping you in the loop every step of the way, ensuring you know exactly when your high-quality, affordable urban streetwear will arrive. Happy shopping!

Question 4

How long does fulfillment take?

Accepted Answer

2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.) 
2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.
 
97.66% of our orders are shipped within 5 business days.
More than 50% of our orders are shipped within 3 business days or fewer.
 
We would like to clarify that the estimated fulfillment time, which is 2-7 business days depending on the type and quantity of products, does not include shipping time. To determine how long it will take for your order to reach its destination, please combine the estimated fulfillment time with the estimated shipping time, which can be found under the shipping price once you have chosen a shipping option. Please keep in mind that limited or exclusive items do not go through the fulfillment process. Additionally, it's worth noting that while our fulfillment averages don't account for orders being put on hold, fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days. If you have any further questions or concerns, please don't hesitate to ask. We're here to help!

Question 5

What does fulfillment mean?

Accepted Answer

At ShopQZR, we want to make sure you're aware of our order fulfillment process. We handle all limited or exclusive clothing separately, which means they will be shipped within 2-5 business days. For all other products, we use print-on-demand services to help reduce the environmental impact of large clothing warehouses. If you need a wholesale bulk order, we can accommodate that as well. When you purchase a product from us, it gets printed right after the purchase. We personally check all products over a 6-step printing process to ensure there is no damage or incorrect printing.

This process usually takes 2-5 business days, but for larger orders, it could take up to 7 business days until fulfillment. It's important to note that our product fulfillment time is separate from shipping time. These are two different operations, and tracking information will be sent to you via email, text, PayPal, or through your ShopQZR account once your order has been fulfilled. Remember to create an account before making a purchase, so you can easily view your tracking information.

Question 6

What payment methods are accepted?

Accepted Answer

ShopQZR accepts PayPal payments, Visa, MasterCard, American Express, JCB, Discover, and Interac Debit cards. For more information on payment methods, it can be located on the Payment Method page.