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FREQUENTLY ASKED QUESTIONS

  • How long does fulfillment take?
    2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.) 2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc. 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. We would like to clarify that the estimated fulfillment time, which is 2-7 business days depending on the type and quantity of products, does not include shipping time. To determine how long it will take for your order to reach its destination, please combine the estimated fulfillment time with the estimated shipping time, which can be found under the shipping price once you have chosen a shipping option. Please keep in mind that limited or exclusive items do not go through the fulfillment process. Additionally, it's worth noting that while our fulfillment averages don't account for orders being put on hold, fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days. If you have any further questions or concerns, please don't hesitate to ask. We're here to help!
  • How long does delivery take?
    Thank you for reaching out. We are happy to clarify our delivery process for you. The estimated delivery time will appear under the shipping price once you have made a purchase and chosen a shipping option. Please note that overnight shipping is only available for products fulfilled in the US. The estimated delivery time is for after the fulfillment process, which takes 2-7 business days depending on the type and quantity of products. Please keep in mind that limited or exclusive items do not need to go through the fulfillment process. If you have any other questions or concerns, please don't hesitate to ask. We're here to help!
  • What does fulfillment mean?
    At ShopQZR, we want to make sure you're aware of our order fulfillment process. We handle all limited or exclusive clothing separately, which means they will be shipped within 2-5 business days. For all other products, we use print-on-demand services to help reduce the environmental impact of large clothing warehouses. If you need a wholesale bulk order, we can accommodate that as well. When you purchase a product from us, it gets printed right after the purchase. We personally check all products over a 6-step printing process to ensure there is no damage or incorrect printing. This process usually takes 2-5 business days, but for larger orders, it could take up to 7 business days until fulfillment. It's important to note that our product fulfillment time is separate from shipping time. These are two different operations, and tracking information will be sent to you via email, text, PayPal, or through your ShopQZR account once your order has been fulfilled. Remember to create an account before making a purchase, so you can easily view your tracking information.
  • How do I track my order?
    We want to make sure you can stay up-to-date on your ShopQZR order. Once your order has been fulfilled, you can expect to receive tracking information within 2-7 business days. You will receive this information via email, text, PayPal, or through your ShopQZR account. Remember, it's important to create an account before making a purchase to ensure you can view your tracking information in your account. If you don't have an account at the time of purchase, we will send your tracking information through email, text, or PayPal.
  • What payment methods are accepted?
    ShopQZR accepts PayPal payments, Visa, MasterCard, American Express, JCB, Discover, and Interac Debit cards. For more information on payment methods, it can be located on the Payment Method page.
  • How do I join the QZR family?
    TeamQazer is a dynamic and growing organization that operates in the exciting worlds of esports and entertainment. We are passionate about what we do and are always on the lookout for talented individuals who share our vision and can help us take our business to the next level. If you have a passion for esports and entertainment and are looking for an opportunity to get involved in a fast-paced and exciting industry, we would love to hear from you. Join us in our mission to entertain and inspire audiences around the world! If you are interested in joining, check out teamqazer.com/recruitment
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